• Welcome to BC & Associates Marketing! Working with us is a collaboration built on trust, clarity, and a shared passion for awakening the magic in your brand. These terms serve as our guiding stars, ensuring we work together seamlessly to bring your vision to life. Let’s create something extraordinary!

    This agreement (the “Agreement”) is entered into by BC & Associates Marketing Corp, an S corporation (referred to as “BC”), and you, the “Client.” We are delighted to partner with you to awaken the magic in your brand through the personalized services outlined in each accompanying Statement of Work (SOW). This Agreement, effective as of the last signature date below (the “Effective Date”), establishes the terms and conditions governing our partnership.

    1. Term of Enchanted Engagement

    Our journey together begins on the Effective Date and shall continue until either party chooses to end the enchantment via written notice. Should either party decide to part ways, any active SOWs will conclude as well, unless otherwise agreed. Upon termination of this Agreement or any SOW, Client agrees to settle all outstanding payments for work completed up to the termination date at the agreed-upon fees and reimbursement rates. If we are requested to continue working beyond the SOW’s completion, this Agreement’s terms will continue to apply.

    2. Fees for Magical Services

    The fees for our Services are set forth in each SOW. Each SOW defines the Services, pricing, and other essential information for our collaboration. We have created these flat-fee arrangements to ensure clarity and alignment in our partnership. For services outside the specified SOW scope, additional time will be billed at $500 per hour.

    3. Scope of Services and Applicability: What’s in the Spellbook

    BC & Associates Marketing provides services tailored to your business’s branding and marketing needs. Below is an outline of each service level, including the key deliverables, timelines, and limitations to ensure clarity in our collaboration.

    Brand Spark: Your Blueprint for Success

    The Brand Spark Blueprint is a required first step for all branding projects. It serves as the creative brief for subsequent services and provides a clear, actionable strategy for your business.

    What’s Included:

    • A 90-minute strategy session to explore your brand’s story, goals, and target audience.
    • A comprehensive Brand Spark Blueprint, delivered in PDF format, that includes:
      • Brand story, mission, and vision.
      • Audience insights and messaging guidance.
      • Identification of opportunities and challenges.
      • Next steps for implementing your brand strategy.

    What’s Not Included:

    • Design deliverables such as logos or visual assets.
    • Implementation of any branding or marketing activities outlined in the Blueprint.

    Timeline:

    • Delivered within 7–10 business days after the strategy session.

    Brand Ignite: Bringing Your Brand to Life

    Brand Ignite transforms the insights from the Brand Spark Blueprint into tangible branding and marketing assets. This service is tailored to your specific needs and scope, as outlined in the Brand Spark Blueprint.

    What’s Included :

    • Visual Branding Assets:
      • Logo design, including multiple variations and final files.
      • Color palette and typography guidelines.
    • Printed Marketing Materials:
      • Business card design and additional print-ready assets as specified.
    • Website Creation:
      • Structure and design (including mobile responsiveness) of a website.
      • SEO-friendly setup and basic optimization.
      • Training for updating and maintaining the site post-launch.
    • Copywriting:
      • Brand-aligned messaging and content creation for website or marketing materials.

    What’s Not Included:

    • Domain fee, hosting services, photography, videography, or animations, any plugin costs or other marketing tool fees like scheduleing and email software etc.
    • Advanced SEO audits or ongoing SEO services.
    • Campaign execution or social media management.

    Timeline:

    • 1–4 days, depending on the complexity of the project, as specified in the Brand Spark Blueprint.

    3. Brand VIP: Focused, High-Touch Engagement

    Brand VIP is a short-term service designed for specific branding or marketing tasks. This service is only available to Brand Spark clients and is tailored to meet their immediate needs.

    What’s Included:

    • Design or marketing tasks outlined in the project brief, such as:
      • Updating website visuals or copy.
      • Creating new marketing materials or event-specific branding.
      • Preparing short-term campaigns or promotions.

    What’s Not Included:

    • Deliverables not pre-approved in the VIP brief.
    • Large-scale projects requiring extended timelines.

    Timeline:

    • Half-Day VIP: Up to 4 hours.
    • Full-Day VIP: Up to 8 hours.

    4. Brand Blaze: Ongoing Marketing Support

    Brand Blaze is our retainer-based service for businesses requiring consistent, ongoing marketing efforts. Deliverables are planned monthly and tailored to the client’s needs.

    What’s Included (Frequency and Number of Items Are Customized Based on Retainer value):

    • Social Media Management:
      • Content creation and scheduling social platforms.
      • Monthly content calendar.
      • Basic engagement (e.g., responding to comments during business hours).
    • Email Marketing:
      •  Newsletter (design, copywriting, scheduling).
    • Content Creation:
      • Blog posts or equivalent every month, optimized for SEO.
    • Website Updates:
      • Minor content updates or changes (up to 2 hours per month).
      • Basic SEO for new content.
    • Meetings & Reporting:
      • Monthly meeting of 30-60 minutes including and performance metrics based on tools used (e.g., social insights, email data).

    Optional Add-Ons (Additional Cost):

    • More frequent or advanced reporting.
    • Additional social platforms or content requests.
    • Video editing, paid ad management, or advanced SEO services.
    • Email automations, such as welcome series or event follow-ups.

    What’s Not Included:

    • Photography, videography, or full website redesigns.
    • Ad spend or paid ad account management.
    • We provide 30 days of post-launch support for bug fixes and minor adjustments for your website.
    • Ongoing website maintenance or updates are available at an additional cost, which will be outlined in a separate agreement.

    Timeline:

    • Tasks are planned one month in advance at the planning meeting, with a standard turnaround time of 48–72 business hours for minor changes/requests.

    If the scope, timeline, or resources require adjustments, we’ll follow these Change Management procedures:

    • Submitting a Change Request: Either party may request changes to a Brand Spark Blueprint by submitting a “Change Request,” outlining the desired alteration and its impact on scope, costs, or timeline.
    • Negotiating the Changes: Both parties will review the Change Request, and if mutually agreed, both shall sign the Change Request, making it part of the active Brand Spark Blueprint.
    • Effective Change Request: BC will only proceed with a Change Request once both parties have signed, and the Change Request will override any conflicting terms in the original Brand Spark Blueprint or previous Change Requests.
    • BC may request up to a 30-business-day extension for Client-initiated changes in personnel.

    4. Meet Your Team: The Dream Makers Behind the Magic

    Independent Contractor Relationship

    This Agreement does not create a partnership, joint venture, or any agency relationship. Each party is an independent contractor, responsible for its acts, employees, taxes, and insurance. BC maintains full responsibility for its team, and neither party may bind the other to agreements or obligations not outlined in this Agreement.

    Your Marketing Associate – Keeper of the Flow

    Your Marketing Associate is your guide and collaborator. They ensure every part of the process flows smoothly, taking care of:

    • Being your main point of contact for all planning meetings, updates and requests.
    • Managing communication and timelines using Monday.com.
    • Collaborating with the team to make sure your brand vision comes to life.

    Note: Depending on your needs and budget, your Marketing Associate may also serve as your graphic designer or web developer.

    Strategist – Your Visionary Guide

    The Strategist keeps the big picture in focus, ensuring your brand is cohesive, authentic, and unforgettable. They’re responsible for:

    • Crafting the strategy and vision that brings your brand to life.
    • Infusing every element with your unique sparkle.

    Graphic Designer – Your Branding Artist

    The graphic designer transforms your vision into stunning visuals that resonate. They create:

    • Logos and branding assets that reflect your essence.
    • Custom graphics aligned with your values and mission.

    Web Developer – Your Technical Wizard

    The web developer ensures your brand thrives online with a polished, functional, search engine optimized and mobile responsive website.

    AI Tools: Supporting the Magic

    Our goal is to create captivating, authentic content that reflects the unique magic of each client’s brand. We may use AI tools as part of our creative process to assist with idea generation, content flow, and brainstorming, but we handle this with the utmost care and purpose to ensure every output is aligned with your brand voice, values, and goals. Here’s how we approach AI.

    We use AI as a supportive tool to:

    • Spark fresh ideas and explore new creative directions.
    • Streamline certain content development tasks, such as enhancing copy flow or generating keyword lists.
    • Assist with initial ideation and topic exploration based on current trends.

    AI serves as a starting point, not a final voice in the process of crafting content for your brand.

    Every piece of content created for you undergoes a thorough review by our marketing experts to ensure it:

    • Reflects your brand’s unique identity and aligns with your messaging strategy.
    • Incorporates your values, insights, and perspectives, ensuring that AI’s suggestions are adapted and refined to resonate with your audience.
    • Meets our high standards for quality, clarity, and purpose-driven communication.

    We believe in infusing each project with human creativity and judgment, so while AI may help inspire or structure content, it is always meticulously customized to fit your brand.

    We value transparency and are committed to delivering content that feels genuinely you. By blending AI assistance with our expertise and editorial oversight, we aim to provide high-quality, human-centered content that feels personal, authentic, and aligned with your vision.

    Limitations of AI: While AI enhances efficiency, it may not capture nuanced brand details or complex topics without guidance. Your feedback is vital in perfecting the final deliverables.

    Client Responsibility: It is the client’s responsibility to review all deliverables for accuracy, especially technical or regulated content.

    No Liability for AI Tool Errors: We are not liable for errors originating from third-party AI tools or platforms.

    5. How We Work Together: The Magic of Collaboration

    For the enchantment to flourish, we rely on the Client’s commitment to provide required content and decision-making promptly. If delays arise due to unmet deadlines, the Client agrees to be billed at the emergancy rate of $150 per hour for any additional work required if we are still able to meet the deadline. Or we can extend the deadline based on BC team availablity to complete at retainer rates.

    Your Role:

    • Attend Meetings: Provide access to product/sales numbers for previous month to allow entire team to adjust what is working and what is not. Provide clear goals, complete list of needs and items required for the following month
    • Provide Assets: We are a fully remote team and .not on location. We require access to photography and items particular to your business to create your marketing collateral by due dates to maintain deadlines. Ensure that all materials you provide do not infringe on third-party rights or violate any laws.
    • Feedback Matters: Provide immediate and timely feedback (no latter than 24-48 hours) to keep your project moving.
    • Stay Organized: Use Monday.com (or agreed upon project managment tool)to centralize communication.
    • Be Involved: Share your insights and participate in key decisions.

    Appointed Team Members
    We are happy to provide guidance and support to team members appointed by you. However, please note that these individuals are not employees, agents, or representatives of BC & Associates Marketing. As such, we do not have authority over their actions or responsibility for their performance.

    Our Role:

    • Complete all tasks outlined in meetings.
    • Provide ideas and direction based on analytics.
    • Manage your project with care, ensuring every detail reflects your brand, geographic location, and vision.
    • Communicate clearly and will make every effort to keep your project on schedule.

    6. Communication, Planning & Monday.com: The Magic Thread

    • Scheduled Marketing Calls:

      • As part of our services, a (retainer clients – reocurring monthly) planning call will be scheduled to discuss all marketing needs and deliverables for the upcoming month. These calls are a critical element of our workflow to ensure proper planning, alignment, and execution of your marketing tasks and campaigns.

    • Client Responsibility:

      • It is the client’s responsibility to come prepared to these calls with a clear outline of their priorities, upcoming promotions, and any specific requests or changes.

    • Our Responsibility:

      • We will come prepared to these calls with an agenda, suggestions for seasonal promotions, and recommendations aligned with your brand strategy to ensure the discussion is productive and actionable.
      • We are committed to attending all scheduled calls. In the rare event we are unable to attend, we will send a backup team member and record the call to ensure no details are missed and proper follow-up is provided by your marketing associate.

    • Scope Confirmation:

      • Deliverables and priorities agreed upon during the monthly call will form the basis of the tasks planned for that month. Any requests outside of these priorities may be considered rush or urgent requests.

    • Missed Calls:

      • In the event a client is unable to attend the monthly planning call, marketing priorities will default to the previously agreed-upon tasks.
      • We will do our best to accommodate rescheduling as our schedule allows, but timely communication is encouraged to avoid delays or gaps in execution.

    • Rush and Urgent Requests:

      • Requests submitted outside of the scheduled monthly call or on short notice will be subject to the Rush and Urgent Requests Policy.

    We use Monday.com as our enchanted dashboard for organizing tasks, timelines, and updates. This magical tool ensures nothing gets lost and keeps your project moving forward efficiently.

    Why Monday.com?

    Over the years, we’ve found that emails can get lost in spam or junk folders, and texts, while convenient, can disrupt workflows or lead to missed details. Monday.com allows us to keep everything centralized, trackable, and efficient, ensuring every request gets the attention it deserves.

    How Monday.com Works for You

    • Submit Requests & Feedback: Add tasks directly to Monday.com and tag your Marketing Associate. This ensures your requests are seen and prioritized.
    • Urgent Needs:
      • During Business Hours: Mark tasks as “Urgent” in Monday.com and tag your Marketing Associate.
      • After Hours: Text your Marketing Associate and update Monday.com when possible.
    • Stay Notified: Configure your Monday.com notifications so you never miss updates (details below).

    Monday.com Access Details

    • Included Access: Your package includes one full-access generic business profile for Monday.com. This profile allows your team to add tasks, make updates, and communicate with your Marketing Associate.
      • Sharing the Login: You may share the full-access login with your team internally. However, each comment or task must be signed with the name of the person submitting it to avoid confusion.
    • Unlimited View-Only Access: We can provide unlimited view-only accounts for your team at no additional cost. These accounts allow team members to track progress and see updates but not make changes or submit tasks.
    • Additional Full-Access Users: Need more full-access profiles? These can be added for $20 per user per month.

    Setting Notifications for Your Full-Access Profile

    To ensure nothing gets missed:

    • Set the email and text notifications for your full-access user to your main point of contact within your business.
      • This should be the person responsible for submitting requests and reviewing updates.
    • Adjust notification preferences to your communication style—get daily summaries, instant alerts, or a combination.

    Quick Start Guide for Monday.com

    • View Your Dashboard: Your Marketing Associate will set up your Monday.com workspace and share login details.
    • Add Tasks: Click the “+ Add Task” button in your workspace, enter your request, and tag your Marketing Associate.
    • Update Task Status: Use status columns to mark progress, such as “In Progress,” “Review Needed,” or “Complete.”
    • Ask Questions: Add comments directly on tasks, tagging (@) your Marketing Associate for a response.
    • Urgent Updates:
      • Mark the task as “Urgent” to signal immediate attention.
      • For after-hours needs, text your Marketing Associate as a backup.

    Training and Resources

    If you’re new to Monday.com, we’ve got you covered:

    • Quick Start Video Tutorial: Monday Overview
    • Support: Your Marketing Associate is happy to guide you through the basics during onboarding.

    If you provide your own project management tool for collaboration, the same communication guidelines apply: all requests, updates, and task discussions should remain within the designated tool. This ensures streamlined communication, limits the risk of missed information, and maintains focus on project progress.

    7. Rush and Emergency Requests: When You Need a Fast Spell

    We understand urgent needs arise! Here’s how we handle them:

    • Rush Requests: Expedited work during business hours may incur a 10%-50% fee based on urgency and availability.
    • Emergency Work (After Hours): Billed at $150/hour if team availability allows.

    We don’t charge extra if the urgency is due to our error. We will correct as soon as we possibly can.

    8.Payment, Retainer, and Refund Details: Keeping the Cauldron Bubbling

    • Invoices: Payment is due upon receipt. If payment is not received, we cannot hold your Brand Spark or Ignite date. We will reschedule once your full payment is made.
    • Late payments accrue 1.5% interest per month.
    • Initial Retainer: A retainer is required to begin your Brand Blaze project.
    • Unused Hours (Brand Blaze): Unused hours do not roll over unless stated in your agreement.
    • If any invoice remains unpaid for five days or more, BC reserves the right to pause services until payment is received. And will resume once paid and our schedule allows.
    • Client agrees to cover all reasonable collection costs, including legal fees, should BC need to recover unpaid balances.

    Reduction, Refund & Cancellation Policy: Awakened Partnership

    We understand that circumstances can change, and sometimes clients need to reduce their service levels due to budget or cash flow concerns. This policy ensures we can work together to adjust deliverables while continuing the important work of marketing to support your business’s growth and cash flow.

    • Service Level Adjustment Requests
      • Why Adjustments Happen: We know that running a business comes with its share of challenges, and sometimes scaling back services temporarily is necessary. We’re here to help you prioritize what matters most during these times.
      • Scope of Adjustments: Adjustments may include reducing the frequency or scope of deliverables, such as:
        • Moving from weekly to monthly emails.
        • Shifting from daily social posts on multiple platforms to focusing on one core channel.
      • Notice Period: To ensure we can make the changes smoothly and with minimal disruption, please let us know at least 30 days in advance. This allows us to reallocate resources and adjust our plans, as we typically schedule work a month ahead.
    • Prioritizing What Matters Most
      • Collaborative Planning: Together, we’ll identify the most impactful tasks to keep your marketing efforts focused and effective during the adjustment period.
      • Maintaining Momentum: Even with a reduced scope, we’ll help ensure your marketing remains consistent and targeted to continue supporting your cash flow and business goals.
    • Workflow and Communication
      • Centralized Requests: To keep everything organized and ensure no details are missed, all updates and changes must be submitted through our project management tool (e.g., Monday.com). This helps us stay aligned and efficient.
      • Content and Task Updates: Your content calendar and deliverables will be revised to reflect the adjusted service level while maintaining alignment with your business priorities.
    •  Timing and Transition
      • Effective Date: Adjustments will take effect at the start of the next monthly cycle following the 30-day notice period.
      • Support During Transition: We’ll guide you through the transition and provide recommendations to ensure your marketing continues to have an impact, even with a reduced scope.
    • Final Documentation
      • A revised plan with updated deliverables, timelines, and fees will be provided within 5 business days of confirming the adjustment.

    We know that circumstances can change, and we want to ensure you feel fully supported with options as you begin this transformative experience. Please read through our cancellation and refund policy to understand how we’ll handle every twist and turn.

    Cancellation Policy for Initial Consultations (Fit Call)

    • 24-Hour Notice: If you need to reschedule or cancel your Fit Call, we ask that you give us 24 hours’ notice. This small courtesy allows us to offer the spot to another enchanted soul.
    • Missed Appointments: If an appointment is missed without notice, a small rescheduling fee may apply.

    Cancellation Policy for Brand Spark, Brand Ignite, and Brand VIP Services

    Our Brand Spark, Brand Ignite, and Brand VIP services are crafted to reveal the heart of your brand’s magic. Here’s how we handle cancellations for these personalized experiences:

    • Cancellations Before We Begin: If you need to cancel within 48 hours of booking and before the work begins, we offer a full refund—no questions asked.
    • Cancellations After the Magic Starts (But Before Completion): If we’ve begun working our magic, we’ll issue a partial refund based on what’s been conjured so far. A 20% service fee will be retained to cover initial sessions and foundational work.
    • Cancellations Within 48 Hours of Scheduled Start Date: Cancellations made within 48 hours of the scheduled start date are non-refundable, as our resources are dedicated to bringing your vision to life.

    Monthly Retainer Services: Ongoing Support Through Brand Blaze

    Our Brand Blaze and monthly retainers are designed to keep the fire alive, ensuring your brand magic continues to glow and grow:

    • Billing Cycle: Monthly retainers are billed at the start of each month. If you’d like to pause the magic, please let us know 30 days before the next cycle begins to avoid the next billing as we work a month ahead on your content.
    • Non-Refundable Service Months: Once a monthly cycle begins, we can’t offer refunds. However, we’ll continue to tend to your brand until the end of the current cycle.
    • Temporary Pauses: If you need a brief pause, we can hold the magic for up to 30 days without charge. Just let us know, and we’ll reignite the spark when you’re ready.

    Workshop and Course Refunds

    Our workshops and courses are crafted to illuminate your path and bring clarity to your journey:

    • Workshop Cancellations (Up to 7 Days Before Event): If your plans change, you can receive a full refund up to 7 days before the workshop.
    • Workshop Cancellations (Within 7 Days of Event): For cancellations within 7 days of the event, we’ll issue a 50% refund.
    • Online Course Refunds: Our online courses are backed by a 7-day satisfaction guarantee. If you’re not enchanted within the first 7 days, reach out for a full refund.

    Exceptional Circumstances: Guiding the Journey with Care

    We understand that life sometimes brings unexpected challenges. If circumstances beyond your control arise, please reach out to us directly. Whether it’s a brief pause or an adjusted refund, we’re here to support you through any unforeseen detours with compassion and flexibility.

    Your Satisfaction Is Our Spellbinding Mission

    Our ultimate goal is to light the way toward your brand’s full potential. If ever you feel the magic isn’t aligning with your expectations, please let us know right away. We’ll work together to find the path forward, offer additional guidance, or adjust our approach to make sure you feel fully empowered and inspired by our work together.

    We’re here to make your brand’s journey as meaningful and enchanting as possible. If you have any questions or need to discuss a unique situation, reach out to us at any time.

    9. Situations Beyond Our Control: When Spells Are Disrupted

    While we strive for perfection, we are not liable for:

    • Errors caused by third-party tools or systems.
    • Client-approved mistakes missed during review.
    • Downtime, data loss, or other issues caused by hosting providers or third-party services.
    • Security breaches, hacking, or other unforeseen technical problems after project delivery.
    • Legal issues arising from the content you provide or request to include on your website.

    Force Majeure:
    Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, such as acts of God, government actions, natural disasters, internet or platform outages, or other unforeseen events.

    10. Revisions: Perfecting the Sparkle

    Each deliverable includes one round of revisions. Additional revisions are billed at $50/hour.

    11. Intellectual Property and Copyright Policy: Protecting Our Creative Spellwork

    We treat each creation as a unique spark crafted for you. This policy clarifies ownership and usage of any content created during our work together.

    • Our Content: All content created by BC & Associates Marketing (logos, graphics, web copy, etc.) remains our property until full payment is received. Once payment is complete, you gain exclusive usage rights, though we may display our work for portfolio purposes.
    • Client Content: Content and ideas you provide remain yours. You grant us permission to use and modify this content to best serve the project.
    • Content Usage: You may use the finalized content as outlined in our agreements. Redistribution or sale of this content requires prior written consent.
    • Third-party assets (e.g., stock images, plugins) are subject to their respective licenses.

    12. User-Generated Content Policy: A Haven for Inspiring Stories

    We love to hear your voice in our enchanted space. This policy guides how we handle user-generated content, such as testimonials and comments.

    • Ownership of User Content: By submitting content (e.g., testimonials, reviews), you grant us permission to display, modify, or distribute it in relation to our services, while respecting your authorship.
    • Content Standards: All content should be respectful and relevant to our community. We reserve the right to moderate and remove any content that is offensive, unrelated, or harmful.
    • Moderation Rights: To maintain a safe, supportive environment, we reserve the right to remove any content we deem unsuitable or contrary to our values.

    Accessibility Statement: Inviting All to Experience the Magic

    We’re committed to making our website and services accessible to everyone. If you encounter any issues, please let us know so we can work together to make adjustments and enhance your experience.

    • Commitment to Accessibility: Our site has been designed to welcome all, and we continually strive to improve accessibility for those with disabilities.
    • Reporting Accessibility Concerns: If you have trouble accessing any part of our website, reach out to us at [email protected], and we’ll work on a solution to meet your needs.

    13. Protecting Our Team: Guardians of the Enchantment

    The Client agrees not to directly or indirectly hire or solicit any BC & Associates Marketing team members for a period of three (3) years following the conclusion of this Agreement. Any breach of this provision will result in a penalty fee equal to 50% of the annual salary of the solicited team member, enforceable through legal channels.

    14. Disclaimer: A Note on Results

    Our work is intended to empower and guide you toward brand clarity, connection, and success. However, please note:

    • Informational Use: Our insights and recommendations are based on our expertise and past success. They are designed for general guidance and inspiration, not specific financial, legal, or professional advice.
    • No Guarantees: Marketing is a collaborative art, and while we bring our best, results are influenced by many factors. We cannot guarantee specific outcomes but are committed to guiding you on your brand journey.
    • External Links: Links to other websites are provided for your convenience. We are not responsible for their content or accuracy.

    15. Rescheduling, Cancellation, and Terminations: Adjusting the Flow of Magic

    Rescheduling requires 14 days’ notice. Cancellations with less notice incur a 10% fee.

    Transitioning Marketing Providers: Ensuring a Graceful Exit

    While we love working with our Brand Blaze (retainer clients), we understand that there may come a time when you decide to explore other marketing providers. At BC & Associates Marketing, we believe in maintaining professionalism and ensuring a smooth transition for your business.

    • Notice and Timing:
      • To facilitate a smooth handoff, clients must provide at least 30 days’ notice before initiating a transition.
      • The transition process will begin 30 days after the current planned retainer month ends. This ensures all existing deliverables are completed and additional time is allocated for preparing files, credentials, and systems for transfer.
    • Transition Fee:
      • A transition fee equal to one month of your current retainer is required to begin the handoff process. This fee covers:
        • Organizing and transferring files, credentials, and assets.
        • Creating a personalized “How-To” video detailing major tasks and systems managed by BC & Associates Marketing.
    • Transition Period:
      • The transition period will last for 30 days beyond the planned retainer month. During this time, BC will:
        • Finalize all deliverables for the current month.
        • Transfer accounts, files, and systems to your new provider or team.
        • Provide support for questions related to the transition as outlined in the Statement of Work.
    • Access and Coordination:
      • The client must maintain BC’s access to accounts, platforms, and tools until the transition is complete. If access is revoked prematurely, BC cannot guarantee that the transition will be completed as planned.
    • Our Commitment to Integrity:
      • We will handle the transition with professionalism and ensure your marketing systems remain intact during and after the process.

    16. Governing Law and Jurisdiction: The Realm of the Agreement

    This agreement is governed by the laws of North Carolina.

    Military Spouse Note: Due to military service, our operational address may differ from our mailing address, but jurisdiction remains in Cumberland County, North Carolina.

    • Entire Agreement:
      This Agreement, including all Statements of Work (SOWs), represents the complete and final understanding between the parties. It supersedes any prior discussions, agreements, or negotiations. Amendments must be in writing and signed by both parties.
    • Assignment Clause:
      Neither party may assign or transfer this Agreement without the prior written consent of the other party. Any unauthorized assignment will be considered null and void.

    Dispute Resolution: A Collaborative Approach

    At BC & Associates Marketing, we value trust and partnership. We are committed to working together as adults to resolve any concerns or disputes through open, honest communication. Should an issue arise:

    • Informal Resolution First: Both parties agree to engage in a good-faith discussion to resolve the matter amicably.
    • Mediation (If Necessary): If a resolution cannot be reached informally, both parties agree to submit the matter to mediation before pursuing any formal legal actions. The costs of mediation will be shared equally by both parties.
    • Legal Recourse as a Last Resort: If mediation fails, disputes may be resolved in accordance with the jurisdiction outlined above.

    Our goal is always to preserve the collaborative spirit of our partnership and avoid unnecessary legal proceedings whenever possible.

    17. Confidentiality and Data Security: Protecting the Secrets

    We’ll protect your sensitive information and ask you to do the same for ours.

    Portfolio Use and Testimonials:
    By engaging with BC, you grant permission for us to showcase your logo and a description of our work in our portfolio and marketing materials. Testimonials provided by the Client may also be used in promotional materials, with attribution, unless otherwise agreed upon in writing.

    18. Agreement to Terms: The Magical Pact

    By engaging BC & Associates Marketing, you awknowledge, accept and agree to these terms.

    Explore More About Our Policies

    We’re committed to transparency and providing you with all the details you need. Discover more about our practices, terms, and answers to common questions by exploring the sections below.