Refund & Cancellation Policy: Awakened Partnership

At BC & Associates Marketing, we’re here to awaken the magic in your brand and create a journey filled with clarity, connection, and impact. We know that circumstances can change, and we want to ensure you feel fully supported with options as you begin this transformative experience. Please read through our cancellation and refund policy to understand how we’ll handle every twist and turn.

1. Cancellation Policy for Initial Consultations (Fit Call)

  • 24-Hour Notice: If you need to reschedule or cancel your Fit Call, we ask that you give us 24 hours’ notice. This small courtesy allows us to offer the spot to another enchanted soul.
  • Missed Appointments: If an appointment is missed without notice, a small rescheduling fee may apply.

2. Cancellation Policy for “Brand Spark” and “Brand Ignite” Services

Our Brand Spark and Brand Ignite services are crafted to reveal the heart of your brand’s magic. Here’s how we handle cancellations for these personalized experiences:

  • Cancellations Before We Begin: If you need to cancel within 48 hours of booking and before the work begins, we offer a full refund—no questions asked.
  • Cancellations After the Magic Starts (But Before Completion): If we’ve begun working our magic, we’ll issue a partial refund based on what’s been conjured so far. A 20% service fee will be retained to cover initial sessions and foundational work.
  • Cancellations Within 48 Hours of Scheduled Start Date: Cancellations made within 48 hours of the scheduled start date are non-refundable, as our resources are dedicated to bringing your vision to life.

3. Monthly Retainer Services (Ongoing Support Through “Brand Blaze”)

Our Brand Blaze and monthly retainers are designed to keep the fire alive, ensuring your brand magic continues to glow and grow:

  • Billing Cycle: Monthly retainers are billed at the start of each month. If you’d like to pause the magic, please let us know 30 days before the next cycle begins to avoid the next billing as we work a month ahead on your content.
  • Non-Refundable Service Months: Once a monthly cycle begins, we can’t offer refunds. However, we’ll continue to tend to your brand until the end of the current cycle.
  • Temporary Pauses: If you need a brief pause, we can hold the magic for up to 30 days without charge. Just let us know, and we’ll reignite the spark when you’re ready.

4. Workshop and Course Refunds

Our workshops and courses are crafted to illuminate your path and bring clarity to your journey:

  • Workshop Cancellations (Up to 7 Days Before Event): If your plans change, you can receive a full refund up to 7 days before the workshop.
  • Workshop Cancellations (Within 7 Days of Event): For cancellations within 7 days of the event, we’ll issue a 50% refund.
  • Online Course Refunds: Our online courses are backed by a 7-day satisfaction guarantee. If you’re not enchanted within the first 7 days, reach out for a full refund.

5. Exceptional Circumstances: Guiding the Journey with Care

We understand that life sometimes brings unexpected challenges. If circumstances beyond your control arise, please reach out to us directly. Whether it’s a brief pause or an adjusted refund, we’re here to support you through any unforeseen detours with compassion and flexibility.

Your Satisfaction Is Our Spellbinding Mission

Our ultimate goal is to light the way toward your brand’s full potential. If ever you feel the magic isn’t aligning with your expectations, please let us know right away. We’ll work together to find the path forward, offer additional guidance, or adjust our approach to make sure you feel fully empowered and inspired by our work together.

We’re here to make your brand’s journey as meaningful and enchanting as possible. If you have any questions or need to discuss a unique situation, reach out to us at any time. Let’s keep the magic alive! ✨